Copyright © 2018 - 2019 TLC Adventure Tours Pte Ltd. All Rights Reserved.

TLC Adventure Tours is a STB-Licensed Travel Agency (TA Licence: 02896).

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* All trip prices are in SGD Singapore Dollars.

PRIVACY POLICY

Effective as of May 16, 2018

TABLE OF CONTENTS

1. SCOPE AND APPLICATION

2. COLLECTION OF PERSONAL INFORMATION

3. USAGE AND DISCLOSURE
4. SECURITY OF PERSONAL INFORMATION

5. USER ACCESS AND CONTROL

6. OTHER IMPORTANT INFORMATION

7. CONTACT US

1. Scope and Application

This Privacy Policy sets out how TLC Adventure Tours collects, uses, discloses, transfers and stores your personal information when you visit our website or use our apps and other services that contain a link to this Privacy Policy. TLC Adventure Tours shall be known as "We", "Our" or "Us". Our Privacy Policy describes how we use, share and protect your personal information; and the choices you have about how your personal information is used and shared, in accordance with the Personal Data Protection Act (PDPA) 2012 of Singapore. 

2. Collection of Personal Information

Information Provided Directly by You

We may collect, use, disclose, transfer and store any personal information you enter on our website or give us through various means, including telephone calls, emails, enquiries or registrations at our sales office, SMS, fax, post, and any platforms used by us from time to time. The information which we collect includes information that can identify you as an individual, including, but not limited to, your full name, meetup name, contact number, postal and email addresses, contact preferences, and, if you make a booking with us, your bank account number.

You are also deemed to have given your consent for the collection, use and disclosure of Personal Data in the following circumstances:

  • When you voluntarily provide your Personal Data to us;

  • When you are aware of the purposes for which you are providing your Personal Data to us;

  • When it is reasonable for you to have provided the Personal Data to us in the circumstances, and

  • In any other circumstances where consent is deemed under.

Information We May Collect Automatically

Additional to the information you provide to us, we also use third-party technologies to automatically collect certain additional information, such as:

  • IP Address and Other Identifiers

When you access and interact with our services, we may collect information about your visits in order to understand the frequency with which specific visitors visit parts of our services. If you access the services through a mobile or other devices, we may collect your mobile device identifier, geolocation data or other transactional information for that device. We may combine this information with other information that we have collected to fine-tune our services to suit your interests.

  • Social Media Information

If you log into our services through connecting to a social media platform, we may collect the information, including your user ID or any information or content you have permitted the social media platform to share with us. When you connect our services through social media platforms, you are authorizing us to collect, store, and use such information and content in accordance with this Privacy Policy.

  • Cookies and Other Tracking Technologies

Our services may also use cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

We also use other tracking technologies such as Google Analytics to collect anonymous log data, e.g. Site Traffic, to understand our customers and their interest.

3. Usage and Disclosure

We may use your Personal Information for a variety of business purposes, including to:

  • Identify you;

  • Communicate with you;

  • Deliver the products and services you request;

  • Provide you with travel confirmation and updates;

  • Maintain and manage your account, including processing bills and providing travel notifications;

  • Respond to your inquiries and comments;

  • Measure interest in and improve the services of our products, services, and website and enhance your experience on our services;

  • Notify you about special offers and travel-related products and services that may be of interest to you;

  • Reward you as part of any reward and loyalty programme you choose to join;

  • Resolve disputes, collect fees, or troubleshoot problems;

  • Perform business analyses or for other purposes to improve the quality of our business and services we offer;

  • Prevent potentially prohibited or illegal activities;

  • Enforce our Terms and Conditions when you make a travel registration with us; and

  • Any other purposes which are related to the point of collection

 

To make our content and services more interesting and relevant to you, we may use the information we collect from and about you to study and make predictions about your potential areas of interest and upcoming trends of travel. 

We may share information with third parties, preferred partners or vendors which some may be located overseas such as:

  • Business partners such as travel operators and affiliated companies. Their use of your personal information will be in accordance with their own privacy policy

  • Land operators or single product suppliers such as hotels, tour arrangements to facilitate their provision of services to you

  • Third party vendors whom on our behalf provide us with services such as marketing promotions

  • Advisors such as Auditors and Lawyers

  • Law Enforcement Agency, Regulators and Government

 

In that regard, we will only disclose information which is under reasonable requirements to these third parties for work purposes. You can state your consent whether express or implied.

4. Security of Personal Information

We will take reasonable, technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

5. User Access and Control

If you'd like to access, review, correct, update, delete or limit our use of your personal information you have previously provided directly to us, you may contact us via this link here.

 

You may opt-out from receiving marketing messages in relation to our products and services by indicating upon registration of any trip and application of membership on our website or via this Unsubscribe Form here. We will try to comply with your request as soon as reasonably possible.

We respect your decision to opt out of receiving marketing information. By opting out, you indicate that you understand and accept that this may impact the availability of services and the quality of services that we may provide to you and may mean that the services provided to you by us may not be customized for your use and may be less user-friendly and less efficient for you.

6. Other Important Information

Amendments in this Privacy Policy

We reserve the right to amend this Privacy Policy at any time without notice. Before your participation in any of our tours, we suggest you visit our legal pages and familiarise yourself with the latest version of our Tour's Terms and Conditions.

Location of Data

The services are hosted in and managed from Singapore. If you are a user located outside Singapore, you acknowledge and give consent to any personal information processed in Singapore. Singapore and other countries' data protection laws may not be the same as those in your jurisdiction. 

 7. Contact Us 

If you have questions relating to your personal information or our Privacy Policy, please contact us at admin@tlcadventuretours.com.